What Is the Knowledge Base and How Does It Work?
A Knowledge Base is a centralized repository designed to store, organize, and share information. It serves as a self-service platform where users can access guides, FAQs, troubleshooting tips, and other helpful content to resolve queries independently.
The system works by categorizing articles, enabling users to search for specific topics or browse through organized sections. With features like advanced search, tagging, and user feedback, the Knowledge Base ensures that information is easy to find and always up to date, empowering both customers and internal teams to work more efficiently.